Dedicated Servers Service Level Guarantees
Legal Mumbo Jumbo
Stuff that lawyers say we have to say.
By using the Barato Domains services, you acknowledge that you have read our set of legal documents and agree to be bound by the terms and conditions contained herein as well as all acceptable use policies incorporated by reference. Terms and Conditions
Service Level Guarantees
SERVICE GUARANTEES
99.9%
Network Uptime Guarantee
Barato Domains guarantees that the server network where your dedicated server is located will be up and running at least 99.9% of the time during your subscription with us. However, we cannot be held responsible for upstream problems outside of our network and areas
where Barato Domains has no direct
influence, such as backbone provider failures, fiber-optic main line
cuts, DNS or Registrar problems with subscribers’ domain names,
routing problems between a client’s location and our data center.
The uptime guarantee is also not applicable if the service
interruption was caused by a natural or unnatural event that is not
directly under the control (or jurisdiction) of Barato Domains. Barato Domains may temporarily deny or terminate the
Service upon client’s failure to pay their charges at due time.
Barato Domains guarantees 99.9% network uptime and server stability for the server network where your dedicated server is located. This, however, does not refer to problems stemming from:
a. Server Hardware Breakdown.
b. User error(s) or purposeful interruption(s) (e.g. if the client shuts his/her own server down, Barato Domains is not responsible for the downtime).
c. Failures due to software that is not explicitly supported by Barato Domains. Consequently, if a hardware crash provoked by the customer happens, Barato Domains has no responsibility for the resulting downtime.
Network Outages or Unexpected Downtime is any unplanned or unexpected interruption in the network availability due to hardware, software, network connectivity or data center problem, during which a 100% packet loss is experienced.
Scheduled Downtime is any scheduled interruption of the services for the purpose of network software/hardware upgrades, or replacement of any network equipment in order to be provided better service for the customers. Scheduled downtimes occur within pre-notified downtime periods, with as many warnings as possible sent via e-mail or posted in our news section minimum 24-hour in advance.
SUPPORT RESPONSE GUARANTEE
Barato Domains guarantees 24/7 support available 365 days
per year, for all the pre-installed software on your dedicated server. Support is available via email and the Dedicated Plan Manager integrated ticketing system. Tickets to the technical support are replied to within no more than 60
minutes after they have been opened. Tickets to the sales staff are replied in 12 to 24 hours.